Who Are the Key Players in Merchant Onboarding
Knowing the key players and their
roles will make the process go more smoothly
What is merchant onboarding? The merchant
onboarding process is relatively easy to explain. The process occurs
when a payment company sets up a business to manage and accept customer
payments.
Why is merchant onboarding important? Going through the various steps
helps to ensure the business’s efficiency, improve customers’ experience, and
manage risks.
To ensure a successful onboarding
experience, it helps to know the key players.
Key Onboarding Players
The key players in the merchant onboarding process
are typically as follows:
Merchants
Merchants are businesses,
retailers, or service providers that need to accept payments from customers.
They establish relationships with payment service providers or payment gateways
to facilitate transactions through various channels, such as online, in-store,
or mobile payments.
Payment service providers
Payment service providers (PSPs)
are companies that offer payment processing solutions for businesses. They
handle the technical aspects of processing transactions, such as authorization,
clearing, and settlement, and ensure compliance with industry regulations and
standards. PSPs may also offer additional services, such as fraud detection and
risk management.
Payment gateways
Payment gateways are the technology
platforms that facilitate the secure transfer of transaction data between the
business’s systems—such as their online store, point-of-sale (POS) system, or
mobile app—and the PSP or acquiring bank. They are responsible for encrypting
sensitive data, such as credit card information, and ensuring the secure
transmission of this data during the transaction process.
Acquiring banks
Acquiring banks, also called
“merchant acquirers,” are financial institutions that partner with PSPs to
process and settle transactions on behalf of businesses. They are responsible
for underwriting merchant accounts, assessing the risk associated with the
business, and ensuring compliance with regulations.
Card networks
Card networks, such as Visa,
Mastercard, American Express, and Discover, are organizations that establish
the rules and standards for card transactions. They facilitate the
communication and settlement of transactions between the acquiring bank and the
issuing bank (the bank that issued the customer’s payment card).
Issuing banks
Issuing banks are financial
institutions that issue payment cards—meaning credit, debit, or prepaid
cards—to customers. They are responsible for authorizing transactions, ensuring
the customer has sufficient funds or credit available, and ultimately
transferring the funds to the acquiring bank.
Regulatory bodies
Regulatory authorities and industry
bodies, such as the Payment Card Industry Security Standards Council (PCI SSC),
establish and enforce regulations and standards that govern payment processing.
They aim to protect customers and ensure the security and integrity of the
payment ecosystem.
The players can vary by industry,
but these are the ones you’ll most often include in your onboarding process.
Final Tips for a Successful Onboarding Process
Before starting the process, make
sure you have the necessary documentation. This includes ownership and bank
account information. You’ll also need business registration documents,
financial statements, and any applicable business permits and licenses. You’ll
also need the business’s online website, and projected revenue data. Some
industries also require compliance documentation.
Having this information before
starting the onboarding process will make it go more smoothly for everyone
involved.
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